As we move on to the new pension administration and payroll system, you may experience some disruption to the time it takes to process any request you send in to us around the time of the move.

This is because we’ll need to switch off our current system for a couple of weeks while we transition over to the new system. This means we won’t be able to process any new transactions or requests from Friday 15 May to Monday 1 June.

During this time, we’ll also be closing the telephone helpline so the Pensions Team can receive training on the new system, but you’ll still be able to contact us by post or email. We’ll reopen the telephone helpline again on Monday 1 June once the new system is live.

Finally, to assist the pensions team during this transition period, we have temporarily disabled access to the following forms:

• DB Option Form
• AVC Forms
• DC Core Option Form
• Active Member Investment Choices Form
• Opt-in Form
• Target Retirement Age Change Form

The forms will be back up and running again on 1 June.

Thank you for your understanding and patience as we manage the move from one system to another.